Automation Centre of Excellence
Continuous Governance & Scale
A dedicated retainer engagement to operate, monitor, and evolve your enterprise automation estate. We manage bot uptime, train internal champions, and ensure continuous value delivery.
Continuous Automation Governance
Ensure your live bot fleet and automated workflows remain high-performing, compliant, and continuously evolving.
24/7 Bot Health & SRE Runbooks
Continuous uptime monitoring, automated alert routing, patch management, and rapid incident resolution.
- Proactive Incident Runbooks
- <15 min Critical Response
Team Enablement & Champions
Training internal citizen developers, establishing low-code guidelines, and running automation hackathons.
- Citizen Developer Training
- Reusable Template Libraries
Central Governance & Audits
Credential rotation, SOC2 compliance audits, change approval boards, and strict permission enforcement.
- Change Management Boards
- Comprehensive Access Logs
Pipeline & Value Realization
Tracking realized FTE savings, prioritizing the intake backlog, and expanding automation into new teams.
- Executive Value Scorecards
- New Process Intake Queues
Structured COE Cadence
A predictable operating model ensuring bot fleet health, governance, and continuous roadmap expansion.
COE Setup & Telemetry
Configuring centralized Prometheus/Grafana dashboards, establishing incident escalation runbooks, and auditing bot code.
- SRE incident escalation bridges
- Bot code standardisation review
Incident SRE & Enablement
Triaging bot exceptions, tuning automation scripts, and hosting citizen developer office hours for business units.
- Bot performance tuning
- Internal team training workshops
QBR & Value Realization
Executive readout of total hours saved, compliance verification, and prioritizing the next quarter's automation intake.
- Board-level value report
- Intake prioritization & sizing
Senior Automation SRE & Governance Pod
Experienced practitioners in multi-platform RPA operations, exception handling, and enterprise enablement.
Automation COE Director
Oversees enterprise change boards, evaluates intake feasibility, and delivers executive ROI readouts.
Senior Automation SRE Specialist
Manages bot telemetry, handles live exceptions, performs credential rotation, and tunes execution scripts.
Enablement & Adoption Lead
Runs internal citizen developer cohorts, publishes low-code templates, and drives organization-wide adoption.